Are service data packages available?
- They should be available early next year.
Are there instructions on using the ESI CD-ROMS?
- Yes, please click here to view the ESI manual. You will need a pdf reader from www.adobe.com.
Are there instructions on using the ESI DVD?
- Yes, please click here to view the ESI manual. You will need a pdf reader from www.adobe.com.
What operating systems do the ESI-CD-ROMS run on?
- The ESI CD-ROMS (Electronic Service Information) are designed for the Window 95, 98, NT, 2000, ME and XP operating systems.
Who do I contact concerning credit card billing questions?
- Please contact us here to submit billing questions. Please include your order number and all relevant information including your address and phone number.
What if my product did not come with an instruction manual?
- If your product did not come with an owner's manual, you would need to contact your selling dealer to receive a copy of the manual. For a digital copy of the manual, you can search for your product here.
The model that I searched for was not found, what do I do now?
- The Search Field will only allow for five characters. This will help the search engine pull back all the relevant information regarding your product.
- GE products and some RCA Products sometimes have a dash "-" in the product number. Please do NOT use the dash. Simply ignore the dash and write the number as a single figure.
For instance, if your GE phone is a 2-9450GE1, put 29450 in the search field. If your RCA audio product is a RP-9972, put in RP997.
- When the results of your search is returned, sometimes the instruction manual contains several letters after your product number. There could be several reasons for this:
For GE phones, the first five digits designate the base model phone. You can ignore the last digits. For RCA products, select the instruction book that closely matches your product. If there are two letters at the end of your product number, you may ignore these.
- Unfortunately, we do not have every instruction book for every product on the web site. If your product is older than 1993, there is a good chance that your instruction manual is currently not available.
How do I get additional help?
- Please click here to submit an email. Please be sure to include a valid email address.
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